Our Promise

Satisfaction Guaranteed

At Pawzwell, we believe in providing our customers with furniture that enhances both the comfort of pets and the aesthetics of your home. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy to ensure your complete satisfaction. You have 30 days from the date of delivery to initiate a return. All returned items must be in their original condition and packaging, allowing for a seamless replacement or refund process.

Return Instructions

To return a product, please contact our customer service within the 30-day period. They will provide you with a return authorization and instructions on how to send your furniture back to us. Items should be packaged securely to prevent damage during return shipping. Once we receive the returned item, we will process your refund or exchange promptly. We aim to make your experience as smooth as possible.

Exchanges and Refunds Process

Our goal is to ensure you love your Pawzwell purchase. Upon receiving your returned item, your refund or exchange will be processed within 7-10 business days, refunding the original payment method used during checkout.