Question 1

What makes Pawzwell “wellness-designed”?

Accepted Answer

Pawzwell products are engineered for long resting hours with supportive materials, stable base layers, and pet-safe upholstery,designed to reduce pressure on joints and improve overall comfort.

Question 2

Which product is right for my pet?

Accepted Answer

Sofas are ideal for pets who love bolstered support and lounging. Mattresses are great for flatter, full-body rest,especially for senior pets and daily recovery.

Question 3

Do you deliver across India?

Accepted Answer

Yes. We offer Pan India free home delivery.

Question 4

Are the materials safe for pets?

Accepted Answer

Yes. We use pet-safe upholstery and supportive internal layers designed for everyday use.

Question 5

How do I clean and maintain the product?

Accepted Answer

Use a lint roller or vacuum for hair. For minor stains, spot clean with a mild fabric-safe solution and let it air dry completely.

Question 6

What if the product isn’t right for my pet?

Accepted Answer

You can request a return as per our Return & Refund Policy. Please ensure the product is unused, in original condition, and includes all packaging.

Question 7

How long does shipping take?

Accepted Answer

Delivery timelines depend on your location and order volume. You’ll receive tracking details once your order is shipped.

Question 8

What is a “Drop” product?

Accepted Answer

A Drop is a limited-edition release available in restricted quantities for a short time. Once sold out, it may not return.